At Myer Shop, we take pride in crafting premium Australian garments with meticulous attention to detail. We extend this same commitment to excellence to our returns and exchanges process, ensuring a seamless experience that reflects the quality of our menswear collections.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with our straightforward returns and exchanges policy.

Returns & Exchanges Eligibility

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • A copy of the original invoice or proof of purchase must be included

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Knitwear & Sweaters – Due to the intimate nature and delicate construction of these garments
  • Items that show signs of wear, damage, or alteration
  • Items without original tags or packaging
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Step-by-Step Process

  1. Contact Our Customer Service Team
    Email us at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
  2. Receive Return Authorization
    Our team will review your request and provide you with a Return Authorization Number and shipping instructions within 1-2 business days.
  3. Package Your Items
    Carefully pack the items in their original packaging, include the original invoice, and clearly mark your Return Authorization Number on the outside of the package.
  4. Ship Your Return
    Send your package to our returns address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
  5. Processing
    Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds will be processed within 5-7 business days after we receive and inspect your returned items.

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB) – Refunded to your card account
  • PayPal – Refunded to your PayPal account

Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we have sent the wrong item or a defective product.

Exchange Process

If you would like to exchange an item for a different size or color, please follow the same process as outlined above. Exchanges are subject to product availability.

If the requested exchange item is not available, we will issue a refund to your original payment method.

Returns & Exchanges Request Template

To ensure efficient processing of your request, please use the following template when contacting us:

Subject: Returns/Exchanges Request – Order #[Your Order Number] Dear Myer Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Customer Name: [Your Full Name] Item Details: – Product Name: [Name of Product] – Size: [Size of Item] – Color: [Color of Item] – Quantity: [Number of Items] – Reason for Return/Exchange: [Please provide specific reason] Preferred Resolution: – [ ] Refund to original payment method – [ ] Exchange for [Specify preferred size/color if exchanging] I confirm that the item is unused, unworn, and in its original condition with all tags attached. Please provide return instructions and your returns address. Thank you for your assistance. Sincerely, [Your Name] [Your Email Address] [Your Phone Number (optional)]

International Returns

As we serve customers worldwide (excluding certain Asian and remote regions), international returns are accepted following the same policy guidelines. Customers are responsible for all customs duties, taxes, and shipping costs associated with international returns.

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team:

Email: [email protected]

Address:
Myer Shop Returns
40 Rockhampton Qld, NINE MILE, AU 4702
Australia

We typically respond to all inquiries within 1-2 business days.

Thank you for choosing Myer Shop. We appreciate your business and are committed to ensuring your complete satisfaction with our premium Australian menswear collections.

Policy Last Updated: December 2024