FAQ

Myer Shop brings authentic Australian style directly to gentlemen worldwide. We specialise in premium menswear collections that blend sophisticated craftsmanship with contemporary Australian aesthetics. Our global delivery service ensures you receive quality garments with the distinctive style our country is known for.

Our headquarters are located at 40 Rockhampton Qld, NINE MILE, AU 4702, Australia. From this location, we carefully curate and dispatch our premium collections to discerning gentlemen across the globe.

Our collections include sophisticated wardrobe essentials for the modern gentleman:

• Casual Shirts
• Coats & Jackets
• Knitwear & Sweaters
• Pants & Chinos
• Suit Jackets
• Suit Trousers

Each piece reflects our commitment to quality craftsmanship and Australian style.

We provide detailed size guides for each product category. We recommend reviewing these measurements carefully before ordering. Our garments are crafted to Australian sizing standards, designed for both comfort and sophisticated fit.

Every Myer Shop garment undergoes meticulous inspection before dispatch. From tailored suit jackets to comfortable casual shirts, each piece is examined with the same attention to detail that defines our craftsmanship. We ensure your style investments meet our exacting standards before beginning their journey to your wardrobe.

We proudly offer worldwide delivery, bringing Australian style to gentlemen across the globe. Please note that we are unable to deliver to select remote areas and parts of Asia. Our customer service team can provide specific information about delivery to your location.

We offer two premium shipping services to suit your needs:

Each order receives our meticulous attention and is processed within 1-2 business days. You will receive tracking information once your sophisticated selections are dispatched with our premium carrier partners.

For our customers in regional areas, please allow additional time for final delivery. Our partnership with multiple premium carriers ensures your Myer Shop selections arrive with the sophistication and quality you expect, regardless of your location.

Delivery timeframes are estimates and may be affected by customs processing in your country. While we ensure all documentation is properly completed, any customs duties or import taxes are the responsibility of the recipient. Our customer service team monitors international shipments and will keep you informed of any significant delays.

We want you to be completely satisfied with your Myer Shop selections. You may return items within 15 days of receipt for a full refund or exchange. Items must be in original condition with all tags attached.

Please contact our customer service team at [email protected] to initiate your return. We will guide you through the simple process and ensure your return is handled with the same care and attention we devote to all our customer interactions.

Customers are responsible for return shipping costs unless the item received is incorrect or damaged. We recommend using a tracked shipping service for your return to ensure it reaches us safely.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience and security. All transactions are processed through secure encrypted systems to protect your financial information.

Absolutely. We employ industry-standard security measures to protect your personal and payment information. Your trust is paramount to us, and we ensure all transactions are processed with the highest level of security.

Your payment method will be charged when your order is processed and prepared for dispatch. You will receive confirmation once your order is successfully processed.

Our dedicated customer service team understands that timely delivery and excellent service are part of the premium experience. Should you have any concerns about your order’s progress or any other enquiries, please contact us at [email protected]. We’re here to ensure your Myer Shop experience reflects the sophistication and quality of our garments.

We strive to respond to all enquiries within 24 hours during business days. Our team is committed to providing prompt, helpful assistance to ensure your complete satisfaction.